My pc had Windows 10 installed on it and hasn't worked since. Blue error screen that I can't pass

[Ivor1]

Can anyone advise how to resolve or how I can restore factory settings to original windows 7?
Thanks
Ivor

[WAWood]

@Ivor1

Hello;

Allow me to welcome you to the HP forums!

Ordinarily, I would recommend using HP Recovery Media to restore your PC to its original condition. That would erase the entire drive, format the drive, and install the OS, the drivers, and the HP utilities.

Unfortunately, there is no HP Recovery Media linked to the HP Product Page for your PC. This could be an oversight by HP, or it could also mean that HP no longer stocks the recovery media for your PC. They no long stock recovery media for the older PCs.

You can try contacting HP Customer Support directly, using the links below, to see if you can order if from them:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

If HP no longer provides Recovery Media for your model, a couple of other sites you should check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/

Good Luck

[Ivor1]

Thanks Dean,
My suspicion is that this is potentially terminal as cost of items likely more than value of pc. Local store charge £40:00 to restore to original factory settings and I didn't think the pc was worth it.

Had incorrect product name does that make any difference?
Thanks again
Ivor