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- HP Community
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- Notebooks Archive
- NON-EXISTENT PRODUCT SUPPORT

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04-24-2017 06:37 AM
Unable TO DOWNLOAD DRIVERS for this Product ....... for either Win 7 which we know is Old Hat or Indeed Win 10 which came on the product when new ..
Not to make comparisons but own Toshiba and Samsung Laptops who's drivers are readily available in Customer Support ....
Sadly I find this not to be the case with this HP product ....
Just spent 50 mins on the phone with a Support member of Staff from Currys ...
Who was also Un-able to help me either .....
Hardly a Good Recommendation for a Repeat Purchase of HP products ...
04-24-2017 07:19 AM - edited 04-24-2017 07:41 AM
All you needed to do was to ask where to find the driver support page, instead of jumping to conclusions that such a support page doesn't exist.
Here is the driver page for your notebook...
It is only supported by HP for W10 64 bit.
And I can guarantee you that a Dell or Toshiba consumer class notebook such as yours, with the same specs, would also only have drivers for W10 64 bit.
If you need to install W7 32 bit, you will have to get some of the W7 32 bit drivers from the individual hardware component manufacturers websites, such as the chipset, graphics, etc.
I can help you with that if you want. Should be no problem getting W7 32 bit to work in that model.
