Need Recovery USB for Stream 13

[Mosely123]

I need a recovery USB for my HP stream 13 laptop. Every time I try to reset the laptop to original settings it says the computer can't restart. I'm currently running an system extensive test. Where can I get an recovery for the laptop? I can not get into the computer to download it or anything

[visruth]

Hi,


Order recovery USB: http://support.hp.com/in-en/document/bph07143

I would suggest you to first try clean install of Windows 8.1 using Microsoft windows media creation tool by creating bootable installation USB.
https://www.eightforums.com/tutorials/18309-windows-8-windows-8-1-iso-download-create.html

It'll automatically get activated after installation.

Additional drivers from here:
http://support.hp.com/us-en/drivers/selfservice/HP-Stream-13-Notebook-PC/7372147/model/7539085


Regards

Visruth

[Mosely123]

Thanks for your response.i will have to order a USB recovery kit because I don't have a back up one.

[visruth]

You're welcome!

[Mosely123]

I've received the HP recovery USB yesterday and I get an error message saying the recovery system failed.  What am I doing wrong? It does say the software is being installed but after its complete I get the error message and it returns to the HP recovery manager screen

[visruth]

Hi,


Did you try clean install before ordering Recovery USB?

What did the extensive tests tell you, result?

http://support.hp.com/in-en/document/c04508466

With 32gb eMMC storage capacity and 2gb RAM, I'm not sure whether Recovery process will successfully finish as it requires higher resources - drivers, softwares etc., more than clean install of Windows 8.1 installation.


Regards

Visruth

[Mosely123]

I'm currently in the middle of a software installing again. I'm not sure if I did the clean install. How would I perform that?

[visruth]

See my first post in this thread. Get the exact version of Windows 8.1 64 bit Single Language.

[Mosely123]

Thanks but I can't get into the log in screen. I continue to get the recovery attempt failed. When I click the details it's says CTOERROR.flg . The Failed results are : checking : yellow bang and Failed Device #0 Synaptics SMBus TouchAd.
PNPDeviceID: ACPI\SYN1EE1\4&73AA2EF&0
Code: [24]
There was some failed device or there was not target file

[Mosely123]

I'm currrently doing an extensive test with loop error now