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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Need a copy of windows 7 home Prem OA

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11-09-2016 11:39 AM
I need a link to download the windows 7 home Prem OA that originally came with my laptop. I have a Product Key for this software.
Solved! Go to Solution.
11-22-2016 06:27 AM
I have 2 HP computers I use in my office and both were hit with a "ransomware" virus last week. I immediately disconnected, but all data is gone. I found some in restore area of partioned C drive, restored and then everything disappeared. One of the two computers affected will not even let me in using my password not (locked in enter password mode) and unfrotunately I was not "aware enough" to make a recovery disk.
I contacted Microsoft to try and get a download of Windows 7-64 as I understand I should "format" the drive and reolad windows to start from scratch. I was told that since all of my software and OS were "pre-loaded" from HP that I need to contact them to get everything. I have tried contacting HP for a factory restore version, but don't seem to be getting anywhere (warranty expired). I have my product keys, serial and model numbers, etc. for both computers. Can you help?