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‎01-30-2017 09:17 PM

HP Recommended
Product: Pavilion 17-f267nr
Operating System: Microsoft Windows 10 (64-bit)

My friend made a mistake and let his laptop get worked on by someone that called saying they were from MS.

Needless to say, they totally screwed up his system. ( Was Windows 8.1 but had been upgraded to 10).

I am helping him to fix it and have deceided to do a factory reset, but it fails each time. Any type of restore or reset

fails. He does not have recovery media. Can I download Windows 8.1 or 10 from HP to reinstall Windows or do we need

to order DVD's to do this, and how do I order the DVD's. Thanks for any help you can provide.

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-30-2017 09:28 PM

HP Recommended

Recovery ordering is on his driver/software page-last entry. If you are on a machine running Windows 10 it may auto set for Windows 10. If so change the oS to Windows 8.1 to see the correct list.

http://support.hp.com/us-en/drivers/selfservice/hp-pavilion-17-f200-notebook-pc-series/7486462/model...

 

You could skip restoring with Recovery Media and go straight to Windows 10 by creating install dvd or usb flash using the free download from MS. No license key needed since it has previously been activated on the laptop.

https://www.microsoft.com/en-in/software-download/windows10

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

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2 REPLIES 2

‎01-30-2017 09:28 PM

HP Recommended

Recovery ordering is on his driver/software page-last entry. If you are on a machine running Windows 10 it may auto set for Windows 10. If so change the oS to Windows 8.1 to see the correct list.

http://support.hp.com/us-en/drivers/selfservice/hp-pavilion-17-f200-notebook-pc-series/7486462/model...

 

You could skip restoring with Recovery Media and go straight to Windows 10 by creating install dvd or usb flash using the free download from MS. No license key needed since it has previously been activated on the laptop.

https://www.microsoft.com/en-in/software-download/windows10

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎01-30-2017 11:43 PM

HP Recommended

Thank you for the excellent solution to our problem. Quick and easy.  You are wonderful. Have a great day.

Was this reply helpful? Yes No
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