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‎03-04-2017 02:44 PM

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Product: HP Pavilion Notebook 15 p114dx

One night, my computer wouldn't turn back on stating that it couldn't detect my hard drive. I had not dropped it at all. I took it to a computer store, who took it apart, and bascially said that my hard drive was destroyed. That it wouldn't spin anymore and that I need to ask for a restore disc from HP. However, my laptop is no longer under warrenty. Am i still able to get this disc?

5 REPLIES 5

‎03-04-2017 02:51 PM

HP Recommended

Go to this page:

http://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-15-p100-Notebook-PC-series/7234915/model...

Scroll down to "Order Recovery Media" and click on that.  Fill out the form that comes up.


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‎03-04-2017 03:02 PM

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it doesn't show "order recovery media" as an option

‎03-04-2017 03:11 PM

HP Recommended

Yes does, at least you me.  Click on the blue  "Order Media" after you ckick on "Order Recovery Media" and under USB-Windows 8.1 64-bit Recovery Kit


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‎03-04-2017 03:37 PM

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I have Windows 10, does that make a differnce? Could I get the windows 8 one?

‎03-04-2017 04:53 PM

HP Recommended

Well, if the laptop was upgraded to Windows 10, it probably would not be advisable to use the Windows 8 Recovery disk set then.  It would make more sense to download the Windows 10 media Creation tool and make your own Windows 10 install media.  Buy a new hard drive and then  install Windows 10 on the new hard drive.  Once everything is installed and working, then make a system image to save in case something like this happens again.


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