Need stock system image

[Madatek]

Hello! I used the free upgrade to Win 10 and from there upgraded to Win 10 pro, but I lost the factory image in the process, or at least I can't use the factory reset option, and the recovery partition is not "protected" anymore.
Is there a way to just re-download the whole factory system image?

[WAWood]

@Madatek

Hello;

Allow me to welcome you to the HP forums!

Sorry, but HP, being an OEM, is prohibited by the terms of the OEM license from providing downloads of images.

Instead, you have to order HP Recovery Media -- which is a set of disks or USB stick.

The Win10 Upgrade is know to corrupt the Recovery partition stored there by the OEM that built the original machine. This pretty much guarantees that no HP Recovery is going to work: http://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/HP-Recovery-Manager-Blocked-After-Windo...

This means that RESET no longer works on your laptop due to your doing the Win10 Upgrade.

So, any Recover Media you order is only going to return your PC to its original OS, not to Win10.

But, since you have already activated the Win10 Upgrade, you can use this MS tool to download Win10 installation media and use that to reinstall Win10:  http://windows.microsoft.com/en-us/windows-10/media-creation-tool-install?ocid=ms_wol_win10

When you see the popup window for entering a product code, just skip that.  Win10 will then reactivate automatically once you get back online.

Good Luck

[Madatek]

[...]
So, any Recover Media you order is only going to return your PC to its original OS, not to Win10.

[...]

----
I would actually like to restore the original OS

[WAWood · Accepted solution]

OK, then you will have to order HP Recovery Media:

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836
---------------------------------------
However, HP Customer Support is generally not available on the weekends, so you might have to wait until Monday to contact them.
---------------------------------------

If HP no longer provides Recovery Media for your model, a couple of other sites you can check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/

Before using the media, read through this: http://support.hp.com/us-en/document/c00006110

Good Luck