Need to order HP recovery discs for desktop past warranty date.

[LROSZKOW]

Subject Pavilion Elite HPE-450t,   Model XM556AV. S/N [Personal Information Removed]

i need a set of recovery disks for this desktop.   I believe the software had been damaged by a rootkit bug (Thanks Kids).

Malwarebytes has helped but the PC does not update at all.  I suspect the damage prevents any diagnostic repairs, so I'm assuming a recovery is needed.  I tried the steps in HP support but the software never gives me the option of (System Recovery).  I see 2 options (1) try disk recovery; or (2) replace the hard drive completely with a formatted new hard disk.

Please help me with both option.

Leon R. 

[WAWood]

LROSZKOW

Unfortunately, there is no HP Recovery Media linked to the HP Product Page for your PC. This could be an oversight by HP, or it could also mean that HP no longer stocks the recovery media for your PC. They no long stock recovery media for the older PCs.

You can try contacting HP Customer Support directly, using the links below, to see if you can order if from them:

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836
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However, HP Customer Support is generally not available on the weekends, so you might have to wait until Monday to contact them.
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If HP no longer provides Recovery Media for your model, a couple of other sites you can check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/

Good Luck

[lasvegaswireman · Accepted solution]

Please see Windows 7 64 Bit Recovery Kit 589974-ZH3 For HP Pavilion Elite Desktop PC Model Number HPE-450t at the ComputerSurgeons.com website to order HP Recovery Media for your computer.

If you have any further questions, please don't hesitate to ask.
 
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[LROSZKOW]

Provost,

THANKS for a spot on solution.

I've ordered my recovery disks and appreciate your time and effort.

LRoszkow