New Laptop Frozen/Unresponsive -

[Craftmole7]

Hi,

I bought my laptop a few days over a month ago and every once in a while it freezes and becomes unresponsive, I end up having to power off by holding the power button down and starting it again.  Does anyone know why this is happening and how I can prevent this ? I am a bit scared because my desktop computer a few years back had the same problem after getting it fixed and eventually stopped working.

(Additional note)- I took the wireless mouse from that (^) desktop and used it on this laptop around the first week and I think thats when It first happened (since got rid of it but it's still been happening) , might have nothing to do with it though.

WHat should I do ??

Thanks in advance !

[IT_WinSec]

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@Craftmole7 wrote:

(Additional note)- I took the wireless mouse from that (^) desktop and used it on this laptop around the first week and I think thats when It first happened (since got rid of it but it's still been happening) , might have nothing to do with it though.

WHat should I do ??

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Hello @Craftmole7

Thank you for posting in the HP Support forum.

If you believe it might be connected to the wireless mouse, please disconnect it, unplug it from the PC and begin using a normal cable/wired mouse like this one >here<

Perform some basic hardware checks

1. Please,  shutdown/turn off  the computer

2. Power it back on.

2.1 As soon as you press the power-on button, even before the HP logo appears, immediately begin hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu

3. Choose F2 to open System Diagnostics. Follow the on-screen instructions to perform System Test >> Quick test.

This will check major hardware componets for issue (do it just in case) . Here is more info >> http://support.hp.com/us-en/document/c03467259#AbT1

If there are no system checks/no quick tests, perform HDD and RAM check.

Let me know the test results and provide details.