• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-23-2017 05:10 PM

HP Recommended
Product: HP 17-y004ds Notebook
Operating System: Microsoft Windows 10 (64-bit)

 I bought 2 laptops yesterday and I would like to reset mine back to the original state it was in when I took it out of the box today and start over from the beginning. I did the Windows 10 updates as it offered and I don't think it installed everything. My wife  skipped this part and I didn't skip it. Hers came up with the installation instructions for the HP Orbit app, (which she loves) but mine did not. I think I have a different Store and am missing other new things. Hers said See What's New and it had the HP Orbit icon in the taskbar. She just followed the prompts and hers is great. Mine did not have the ' See What's New ' and no Orbit icon and the app was not in the Store. And it wasn't on my computer at all after doing a search of the PC for it. So, I would like to go back to the beginning and start over as if I just received it without all the 'Welcome' dialog and all. Can you tell me step by step how to do this so I can just follow the prompts and hopefully get it right like hers. I really don't know what, if anything, that I did wrong. Please help. There was no user manual in either of our boxes. Please help asap. I don't know what to do.

 

Maninblk

4 REPLIES 4

‎03-23-2017 05:26 PM

HP Recommended

HP document on Recovery:

http://support.hp.com/us-en/document/c04758961#AbT3

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

‎03-23-2017 06:08 PM

HP Recommended

THANK YOU. WILL THIS START THE COMPUTER JUST LIKE IT WAS WHEN I TURNED IT ON? I'M LOOKING FOR THE HP ORBIT APP TO BE THERE FOR INSTALLATION. I SAW SOMEWHERE THAT IT HAD TO COME PRE-INSTALLED ON THE COMPUTER TO BE ALLOWED TO USE IT. I HOPE IT IS STILL HERE. ANY ADVISE OR SUGGESTIONS??? THANKS AGAIN.

‎03-23-2017 06:19 PM

HP Recommended

It should return it to out of box status.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

‎03-23-2017 06:22 PM

HP Recommended

If HP Orbit missing is the only issue you may be able to reinstall it using HP Recovery Manager.

Reinstalling Drivers/Software: Windows 10

 

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.