New Laptop but Warranty Period shows expired

[vamshi_se]

Hi All,

I have bought my new laptop HP Envy AE101NX yesterday (25-May-2016).

However, when I open HP support center application and recovery applications, where we see the warranty period information it is showing incorrect information.

The store supervisor informed me that it is in 2 years warranty period.

The information being showin in these apps is 6 Months and that too

Start Date : XX/08/2015

End Date :    XX/02/2016.

This Feb-2016 is already passed.

I could not understand how come the warranty is already expired, even though it is for 6 months for some reasons.

Can anyone please advise on how to get this fixed?

Thanks

Vamshi

[kevin-t · Accepted solution]

@vamshi_se

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
 
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