Notebook won't wake from Sleep after Windows 10 upgrade

[NandiniA]

Hi,

This could be because of the driver conflict, we will have to go ahead and update the drivers that should fix the issue. You can try updating the driver mentioned below.

Step 1:

Click on the link below and update the chipset driver:

http://ftp.hp.com/pub/softpaq/sp72001-72500/sp72311.exe

Step 2: 

Restart the notebook.

Step 3: Try putting the notebook to sleep and try to wake from sleep.

Issue should be resolved.

Regards,

Nandini R Aradhya

[mkdtasha]

Nope, that was a bad idea- no if it goes to sleep onit's own, back to can't wake it up.  Will still wake up if I put it to sleep.

[Karthik-S]

Hi,

Please try the steps below and check if it is working. 

( **** For AMD Chipsets, Just Uninstall the AMD Catalyst Software, and install the latest AMD Catalyst Driver using the AMD Auto detect tool : Auto Detect Tool  *** * )

1. Download version 9.5 of the Intel Management Engine Interface (MEI) Driver.

• Download the driver directly from Intel Website [Version 9.5.24.1790 1.5M] (https://downloadcenter.intel.com/download/23091/Intel-ME-9-Management-Engine-Driver-for-Intel-NUC) will work for most models.]

 2.  Download the Windows 10 "Show or Hide Updates" Troubleshooter Package

       (http://download.microsoft.com/download/F/2/2/F22D5FDB-59CD-4275-8C95-1BE17BF70B21/wushowhide.diagcab).

3.   Change the Windows Update Service setting from Automatic (Delayed Start) to Manual.

• Win  Key + R, type in Services.msc  and press Enter
• Scroll down to Windows Update and double-click it to bring up its properties.
• Click Stop to stop the service from running.
• Change the Startup Type to Manual and click OK.

4.  Install version 9.5 Intel MEI ( Downloaded in Step 2).  If you receive a dialog warning about replacing a newer version       of the software, accept it.

• NOTE: You do  NOT need to uninstall version 11 before installing version 9.5.  The presence of some version of the driver is required in order to "upgrade" (or in this case downgrade) it.
• Ignore the error message that you may get while installing the MEI driver.
• And after installation, confirm the Intel MEI Driver version from Device manager > System Devices > Intel Management Engine Interface > Driver >  It should be Ver. 9.5

5.    Run the Windows 10 "Show or Hide Updates" Troubleshooter Package ( Downloaded in Step 2) and hide updates for          the Intel Management Engine Interface (MEI) Driver.  (Doing so will block the system from automatically

reinstalling or showing updates for version 11 of the driver.)

6.    Change the Windows Update Services setting from Manual back to Automatic (Delayed Start).

7.     Restart the computer.

NOTE : 

While installing Intel MEI ver 9.5 (as mentioned in the trail mail), if you get an Error “Your system doesn't meet the minimum requirements” ,Then Install Intel MEI ver 10 using the link given below:

Link: https://downloadcenter.intel.com/download/24499/Intel-ME-10-Management-Engine-Driver-for-Intel-NUC

[Alfy89]

uninstall the graphic drivers

Install the latest version on grahic drivers from HP website

uninstall the energy star app from control panel

In the power options -> Choose what the power buttons do-> Uncheck the Fast boot

[DJ15]

I did all you said in your reply for this. and now although my notepad comes on quicker I have nothings showing on my desktop and although I can see the app and files in the start menu nothing will open, and the blue circle is constantly going round in the middle 

[crann]

The second link that you gave for version 10 for the MEI file is now version 11.  The link for 9.5 gave me the "system does not meet the requirements" error.

Is version 10 gone for good?