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‎03-28-2017 09:02 PM - edited ‎03-28-2017 11:49 PM

HP Recommended
Product: HP PAVILLION 15T AU020WM
Operating System: Microsoft Windows 10 (64-bit)

Hello! I'm wondering why my laptop does not have touchscreen when that's what I ordered? Thank you!

 

Model: HP Pavillion 15 AU020wm

Windows 10 Home

Version 1607

Build 14393.187

Product ID 00325-80721-64798-AAOEM

Processor: Intel Core i5-6200 CPU @ 2.3GHz to 2.40GHz

Ram: 8GB

System Type - 64-bit operating system, x64 based processor

Pen and touch: No pen or touch input is available for this display

 

I'm really bummed about this when I orderd the one with a touch display. Is this an error on your end for shipping me the wrong model?

2 REPLIES 2

‎03-28-2017 11:40 PM

HP Recommended

Hi,

 

It does have touch screen (but no pen):

 

   http://support.hp.com/au-en/document/c05216579.pdf

 

Please check Device Manager to see: does it have the touchscreen entry

 

               touch_screen.png

 

Regards.

BH
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‎03-28-2017 11:48 PM

HP Recommended

Capture2.PNG

 

I only have this

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