Original HDD dead - Replaced HDD - Need Recovery DVD - Where can I order?

[KamilG]

Laptop was dropped... HDD died and I replaced it with a new one.  Now I need to reinstall Windows 10.  Where can I get a recovery DVD or USB drive?

[WAWood]

KamilG

Hello;

Allow me to welcome you to the HP forums!

I read your post about needing the HP Recovery Kit and wanted to help -- but need more information.

I see you're running Win10. Did the PC come preinstalled with Win10? Or, did you upgrade it from a prior OS to Win10?

This is important as the recovery/reset method is different for the two situations.

We can proceed when you provide the answers.

[KamilG]

Hello WAWood,

Thank you for responding.

I'm working on this laptop for a friend, when I asked him what was on the laptop, he didn't know what OS.  But this laptop was purchased December 2014 so probably Win8... I'll see if I can get any info from the HP website about the original OS.  I don't understand why HP doesn't offer recovery DVDs with the laptops.   I'll let you know when I find out more.

EDIT *****  HP website did not have any info on this laptop... since it's out of warranty I can't call them without paying $60.  

Kamil

[WAWood · Accepted solution]

Thanks for the information.

You should be able to order recovery media using this page:  http://support.hp.com/us-en/drivers/selfservice/HP-15-g000-Notebook-PC-series/6545564/model/7298149

Scroll down to the bottom where it has Order Recovery Media.

Note that this is for the ORIGINAL OS on the PC -- Win8.1.

After the PC has been restored, it can be upgraded again to Win10 since it was already registered with the Microsoft Activation servers.

Good Luck

[KamilG]

Thank you WAWood. I was able to submit the form for a recovery USB drive. I just can't believe HP charges $47 for it, that's completely outrageous! Why don't they include a DVD/USB with the laptop? Unbelievable!

[WAWood]

This is not HP specifically, but OEMs in general.

Since Win8 came out, the OEMs (including HP) have included a function with their PCs to allow the customer to create Recovery Media for free -- essentially, the cost of the media.

They then felt, evidently, that it was no longer necessary to include such media with new PCs.

[KamilG]

It just leaves me with a bad customer experience. First of all, no recovery media in the box. Secondly, no free phone support to find out what I need to do. Thirdly, horrible website experience, I was unable to easily find the recovery media. Finally, overpriced recovery media, it can't cost them that much to send me a USB drive, $47 seems kind of high. Regardless, I do appreciate your help with this issue and thank you for giving me the guidance to find the recovery media. Take care.