• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-09-2019 01:17 PM

HP Recommended
Product: Pavilion G4S 1303au
Operating System: Microsoft Windows 7 (32-bit)

I have Windows 7 os dvd but I'm unable to upgrade 32 bit to 64 bit actually I don't know how to do

 

1 REPLY 1

‎12-09-2019 01:37 PM

HP Recommended

Hi:

 

You can't upgrade from a 32 bit OS to a 64 bit OS.

 

You will need to back up any files you want to reinstall and have any program installation disks/product keys to reinstall.

 

Then boot from the W7 64 bit installation media and then select the 'Custom' install option, and install W7.

 

Use the W7 product key on your notebook's case to activate the installation.

 

Once the installation is completed you can install the drivers and available software from your notebook's support page.

 

https://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-g4-Notebook-PC-series/5186805/model/528...

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.