PROBLEM LOADING PAST SCREEN

[sparkles14]

HELP! My HP Envy won't load pas the HP blue screen that has the loading circle.  I have tried holding down the power button, then putting the AC power back in and hitting F10.  That hasn't worked.  I got to the start up help screen that had different options, but I can't get to that anymore. I can't remove the battery, the whole back is screwed in.  I just want to know if I can still get my memory. 

[IT_WinSec]

Hello @sparkles14

Welcome to the HP Support forum. Thank you for posting !

This is happening because the computer cannot successfully and fully load Windows. This may be hardware problem or software problem - we may need to find which one.

Did you perform some change recently ,something new these days, last hours before the issue started ?

Could you elaborate on "I got to the start up help screen that had different options, but I can't get to that anymore"  ?

Please, perform some basic hardware checks

1. Please, shutdown the computer using the power button

2. Power it on.

2.1 As soon as you press the power-on button, before any logo appears, immediately begin hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu

3. Choose F2 to open System Diagnostics. Follow the on-screen instructions to perform System Test >> Quick test.

This will check major hardware componets for issue (do it just in case) . Here is more info >> https://www.youtube.com/watch?v=6JXUp43ahHA

If there are no system checks/no quick tests, perform hard disk (HDD) and memory (RAM) check.

Let me know the test results. If the tests pass without issues, continue. If not, please, let me know

4. Repeat steps 1-2 above but when HP Startup menu opens, please choose F11 for System Recovery options.

The computer should boot from it's recovery partition to open you various recovery options. Note, that F11 option will only work if the recovery partition is there (not deleted) and intact. From there, you have prenty of options to choose from. Every HP computer comes with recovery partition present to assist in tough moments.

Please, perform "System Restore" first in an attempt to fix the issue. Please, restore back to previous days (restore point) where the issue was not present. Here is more info:

>> http://support.hp.com/us-en/document/c03327545#AbT5

Hope this helps. Let me know how it goes.

[sparkles14]

Everything passed except the Hard Drive short DST check

[IT_WinSec]

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@sparkles14 wrote:

Everything passed except the Hard Drive short DST check

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This sounds like "I am totally healthy , just my heart stopped working"... 🙂

Hard Drive failure is a serious issue and this explains your symptoms. PC cannot start due to hard disk failure.

Did you get an error code - long one - can you post it ?

In order to provide you specific way to fix the issue, I also need to know:

- what is the OS you use now ?

- did you use older/legacy Windows version before on the same PC - a.k.a. was it upgraded to Win 10 ?

- your full product model and product number (PN) - SN serial number is not needed  >> https://support.hp.com/us-en/document/c00033108

Looking forward to your reply.

Cheers !