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‎12-29-2016 07:30 PM

HP Recommended
Product: HP Stream Notebook - 13-c019tu
Operating System: Microsoft Windows 10 (64-bit)
After reset my notebook I am facing a blue screen that shows " your PC ran into a problem and needs to restart. We'll restart it for you" stop code : phase1 initialization failed
And my PC is automatically restarting every time
Please show me the solution to fix this
1 REPLY 1

‎12-30-2016 08:46 AM - edited ‎12-30-2016 08:47 AM

HP Recommended

Some things to try:

  • Hold the Windows key plus the B key when starting to reset the BIOS.
  • Let the battery fully discharge, plug in the power supply and boot it.
  • Reset it to the factory configuration by holding the ESC key when powering up and then F11.
  • Reset it to the factory configuration by booting from a recovery USB.
  • If it had Windows 10 previously installed, reinstall Windows 10 fresh using the install USB from Microsoft.

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