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‎07-16-2020 03:54 PM

HP Recommended
Product: Pavilion g series

Please help!  I have tried everything.  I have a g series pavilion that originally had windows 7 then with the 10 upgrade it crashed.   I have taken my laptop to several places and received several answers - the most recent being purchase a new operating system...... then tired to fix and no luck.... then spent hours on the phone with microsoft and no luck - now trying to reach someone at HP.  I have another laptop that is saying no operating system found!  We have tried all of the tasks on the internet and nothing.  I tried downloading microsoft onto a flash drive and it will not go.  New answer was my hard drive is lost and i need HP help.......  anyone know what I am supposed to do first!???? 

 

Thank you!

 

1 REPLY 1

‎07-19-2020 10:40 AM

HP Recommended

@Amy1026

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the exact model for your computer?
  • What is the operating system you are using?
  • What is the exact issue you are facing?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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