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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
Pavillion dv4
Screen says PLEASE INSTALL AN OPERATING SYSTEM ON UR HARD DISK
DISK ERROR F30
7 REPLIES 7
HP Recommended

As we have properly understood your issue please follow these slink  to resolve this issue:

 

Please use the following link will helps to resolve the issue.

 

http://support.hp.com/us-en/document/c01443463

 

 

Nitin singh guleria

 

 

HP Recommended
While watching video, step by step instructions, after coming to the point where he talks of BOOT ORDER under the SYSTEM CONFIGURATION menu, he talks about ENABLE LEGACY SUPPORT .
I don't c anything on my screen like that , or with those words.
Mine says
Boot Order

Notebook Hard Drive,
HP Recommended
I also tried the hard reset and NOTHING HAPPENED.
STILL SHOWS SAME THING AS BEFORE
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Now it's telling me to insert boot disk and press any key
HP Recommended

@AMTL

 

You didn't say anything about the results of testing the hard drive, so did you NOT test it?

 

You have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu -- that will look similar to the image below ...
HP Startup Menu.jpg

3) press the Function key for testing the hard drive (usually F2) and let it run.

Please report back the test results.



I am a volunteer and I do not work for, nor represent, HP
HP Recommended
After pressing function key, it ran a memory test only.
It then says memory test PASSED
HARD DISK NOT EXIST
PRESS ESC TO CONTINUE
HP Recommended

So, there are four issues to address here:
1) Data Recovery
2) Drive replacement
3) Recovery Media
4) System restoration

---------- Data Recovery ----------

Your best bet for recovering data now is to do the following:
1) Remove the hard drive from the PC
2) Purchase a USB-to-Hard Driver adapter kit
3) Download and install this utility on a working PC: http://www.majorgeeks.com/news/story/recover_data_in_3_steps_with_minitool_power_data_recovery_free_...
4) Connect the old drive to the working PC
5) Run the data recovery utility to see what can be retrieved from the old drive.

If that tools does not find what you need, an alternative is Recuva: http://www.piriform.com/recuva

And, if that does not work well, the best tool out there is this one, but only the trial version is free: http://www.file-recovery.com/

---------- Drive Replacement ----------
laptops:
The drive will need to be replaced. When you remove it, you will see that it is a 2 1/5 inch laptop SATA drive.

You can replace this with any similar laptop drive of the same capacity or larger.

Desktops:
The drive will need to be replaced. When you remove it, you will see that it is a 3 1/5 inch laptop SATA drive.

You can replace this with any similar desktop drive of the same capacity or larger.

---------- Recovery Media ----------

Once you have the replacement drive, you will need to use something known as HP Recovery Media to restore your PC to working condition. This is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

If HP no longer provides Recovery Media for your model, a couple of other sites you can check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/

---------- System Restoration ----------

While you are waiting for the media to arrive, read through this: http://support.hp.com/us-en/document/c00006110

Good Luck



I am a volunteer and I do not work for, nor represent, HP
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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