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HP Recommended
Notebook 15
Microsoft Windows 8.1 (64-bit)
Product Name: Notebook 15
Operating System: Microsoft Windows 8.1 (64-bit)
Product Name: notebook 15
Operating System: Microsoft Windows 8. 1
Please help! My disabled no. Is 69730304
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Jacks95

 

Enter    76698920

 

Regards,

 

DP-K

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Windows Insider MVP

View solution in original post

2 REPLIES 2
HP Recommended

@Jacks95

 

Enter    76698920

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

HP Recommended

Hello

 

reset the CMOS

1) Turned off the computer

2) Removed Battery and disconnected power cord.

3) Waited, pensively, for 5minutes (read several places to wait for 20 minutes; I didn't)

4) Plugged the power cord back in (Do not reinsert the battery)

5) Holding down the Insert/Scroll button, hold the power button down for 20-30 seconds. Nothing happened until I released the power button. When I released the power button (still holding the Insert/Scroll button depressed), the computer came up and Windows booted. Could not, at that point, get ESC pressed; wouldn't let me into the BIOS.

6) Restarted and prayed, came up normally; opened the BIOS by hitting ESC at the proper time, reset to defaults (just to be sure).

Regards;
Smiley
I am an HP employee
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