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‎01-28-2017 08:25 AM

HP Recommended

 

 

 

I just recently received a PRoBook 6475b and I keep getting a message:  

 

"The driver for Base System Device is not installed.  Install the latest driver for the device."  

 

I"ve been looking on HP's website and I am unsure which driver(s) I need to download and install to fix this problem.  

 

Will you help this nerdy girl out?  

 

Sincerely, 

GOBJohnson

 

 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-28-2017 08:32 AM

HP Recommended

@GOBJohnson

 

Try this one.

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5217803&swItemId=ob_124666_1&swEnvOid=405...

 

REO

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7 REPLIES 7

‎01-28-2017 08:32 AM

HP Recommended

@GOBJohnson

 

Try this one.

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5217803&swItemId=ob_124666_1&swEnvOid=405...

 

REO

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‎01-28-2017 10:00 AM

HP Recommended

 

 

 

Thank you very much, that seemed to do the trick.  

 

However, I'm now getting an "unknown device doesn't have a driver"

 

How the heck am I supposed to find a driver for an "unknown device"?

 

Since y'all were so great with the last problem I had, maybe you can get me fix for this issue too?  

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‎01-28-2017 10:02 AM

HP Recommended

@GOBJohnson

 

Post the Hardware ID.

 

http://www.wikihow.com/Find-Hardware-ID

 

REO

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‎01-28-2017 10:14 AM

HP Recommended
Thank you! I remembers to look in the Device Manager for the Hardware ID.

I found the driver and I have NO MORE ⚠️s!

Thank you so very much for your help; you're awesome! 🙏🏽
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‎01-28-2017 10:15 AM

HP Recommended
*I remember (I was too excited)

Again, thank you for making me a better IT Nerdy Girl!

🤓❣️❣️❣️
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‎01-28-2017 10:18 AM

HP Recommended

@GOBJohnson

 

Glad to hear that.

 

REO

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‎09-08-2018 05:19 PM

HP Recommended

Can I get an up-to-date link for this resource? The page doesn't load whem I click on the link to the driver suggested, and I have the same issue.

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