Problem when updating to windows 10

[Graham1947]

I have just tried to update from windows 7 to windows 10 with the disks that came with the computer and I get the error message your computer needs repairing code 0xc0000225 I have tried to run the repair option and it still comes up with the same code help I am going mad thanks graham

[mdklassen]

A Google-search on that error-code returned:

    https://neosmart.net/wiki/0xc0000225/

Work through the recommendations on that web-page, and tell us if any of them worked for you.

[Graham1947]

Thanks for reply I have tried all those but no luck the computer won't boot from the disk drive regards graham

[mdklassen]

About all you can do is:

1. backup your personal files to an external disk-drive (or to a large-capacity USB memory-stick).

2. do an "inventory" of what "free" and what "purchased" programs that you have on your computer.

3. reinstall Windows 7 -- choosing to "delete" all existing partitions, and then to install on the "empty" disk-drive.

4. use those manufacturer-supplied disks to upgrade to Windows 10.

5. reload your files from your backup.

6. install any programs that you listed in your "inventory".

[Graham1947]

The computer was new when I tried to use the window disks supplied with it to upgrade to windows 10 from 7. That's when I got the error message. So I have no personal files or programs on it yet. How do I get it back to windows 7. Regards Graham 

[mdklassen]

How old is the disk-drive?  It could be "failing", and causing the symptoms.

It's also possible that the RAM is faulty -- like trying to read what was written with chalk on a greasy blackboard, and not be able to accurately read.

Did the computer come with a set of disks to reinstall Windows 7?

Is there a "hidden" "System Recovery" partition on the disk-drive?

(Turn off the computer. Turn on the computer, and immediately repeatedly tap F2, to see if the computer displays a menu that includes "System Reset".)

Was there a pre-installed program that would create a "System Recovery Set" (either burning a few DVD disks, or writing to a USB memory-stick) ?

Did you run that program, and save that media?

I looked at: http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=7609954&swLangOid=8&swEnvOid=4063

but did not see an option to order from HP a "System Recovery Set".

Other People have recommended www.ComputerSurgeons.com as a legitimate source for purchasing such a set.

[Graham1947]

Hi the computer is 4 moths old and I have been away ,for 3 months so it's practically new it did not come with any windows 7 recovery disks. I have tried to do a factory reset but it just finishes up with the same error code. Does anybody know how to get in contact with hi it's still under warranty.thanks and regards graham 

[mdklassen]

>  the computer is 4 months old and I have been away ,for 3 months so it's practically new

As you say, it still is under warranty.

>it did not come with any windows 7 recovery disks.

> I have tried to do a factory reset, but it just finishes up with the same error code.

It is slightly strange that it is so new *AND* it came with Windows 7, not Windows 10.  Possible, I guess.

Was there a pre-installed program that would create a "System Recovery Set" (either burning a few DVD disks, or writing to a 16GB USB memory-stick) ?  Is it still available?

> Does anybody know how to get in contact with HP?

Scroll-down to the bottom-left of this page.

Between "About Us" and "Careers" is the "Contact HP" hyperlink.

Or, check all the paper that came with the packaging of your computer, for a '1-800' number on one sheet.

[mdklassen]

> I have just tried to update from windows 7 to windows 10 with the disks that came with the computer.

If all else fails (i.e., you have contacted HP Support, and not got satisfaction from their "warranty" service):

1. Replace the disk-drive, under my suspicion that the current disk-drive is faulty;

     Maybe, upgrade to a SSD.

2. Borrow a "retail" Windows 7 CD from a friend, and install Windows 7. Do not enter a 25-character product-key.

3. Use those disks to install Windows 10.