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‎05-03-2017 03:58 AM

HP Recommended
Product: Star wars special edition
Operating System: Microsoft Windows 10 (64-bit)
It's star wars special edition note book and while it was installing windows after factory reset the battery was drained and shut downed since then it tells windows installation can't proceed and restart the installation. I tried to recover it again but nothing. Plz help.
1 REPLY 1

‎05-03-2017 06:15 AM

HP Recommended
Hi,


Most probably recovery partition got corrupted with that immediate shut down on installation process.

It'll be better if you can rule out any hard drive failure by performing extensive hard drive and memory tests from System Diagnostics UEFI, by tapping F2 or ESC key as soon as you power on laptop. Let it finish.

Have you created HP Recovery USB using HP Recovery Manager just after initial setup of this notebook after you bought it? You can use this recovery media to factory reset after System Diagnostics tests passed.

Otherwise If hard drive tests PASSED,
You have 2 options:
Order HP Recovery USB directly from HP support specific for your model and use this to factory reset

Else do a clean install of Windows 10 Home 64 bit, by creating UEFI bootable Windows installation USB using Microsoft windows media creation tool.
https://www.tenforums.com/tutorials/1950-clean-install-windows-10-a.html

Windows will be automatically activated after installation while connected to internet


Regards

Visruth
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