Problems with atualizations from HP

[Juliane82]

Hello

I recently had trouble installing some updates from HP and received guidance in this forum to reinstall my HP Support Services. At that time, it worked.

The problem is that a few days ago, I received a new update (to the BIOS) and again had the same problem: the update indicates an error and is not completed.

I would like some advice on what to do. Should I reinstall HP Support Services again? I think that is not the ideal to do with each new update.

Thanks a lot!

[IT_WinSec]

Hi,

Thank you for posting.

Please, do not apply BIOS updates especially from within HPSA.

General recommendation I provide to users/customers is NOT to upgrade BIOS/UEFI unless they experience any kind of specific BIOS/UEFI issue. Updating just for updaing and just for using the latest verson is not solution. Any kind of update (no matter for what and who relesed it) can fix 2 issues but may introduce 10 more issues. Additionally, upgrading the BIOS (for any vendor) poses more risks on theory because BIOS recovery is not that easy as compared to typical software updates IF something goes wrong.

Same applies for Windows Updates, OS update, drivers updates, etc - upgrade/update IF you have issues which you know are fixed in the newer version or for some severe security issues. Otherwise, keep the existing version as long as possible.

If you do insist on updating the BIOS and if you really need to do it, please follow these instructions in the official article >>> http://support.hp.com/us-en/document/c00042629

Follow the method "when Windows does not start" >> http://support.hp.com/us-en/document/c00042629#AbT1

The particular file can be downloaded (product specific) from HP servers/web site >> http://support.hp.com/us-en/drivers

With regards to HP Support Assistant - it is useful software but is not mandatory to keep and not mandatory to use. Your PC will function just fine even without HPSA. If it causes you issues, you can safely uninstall it (HP Support Assistant and HP Support framework) via Control Panel > Programs and features.

Windows 10 has built-in Windows Updates to deliver and apply updates. Drivers can also be updated via Device Manager. Here is more info:

>> http://support.hp.com/us-en/document/c03330139

>> https://www.howtogeek.com/98465/htg-explains-when-do-you-need-to-update-your-drivers/

Hope this helps.  Please, provide feedback, let me know if this answers your query and if you have any more questions.

[Juliane82 · Accepted solution]

Yes, this works for me! 

Thanks for clarifications 🙂