Purchased HP Pavilion 15 Laptop November 2022- Warranty Says it Expired Day After Purchase?

[BRog3]

Purchased new HP Pavilion 15 Laptop on Nov. 23, 2022 (through Amazon) as gift for my college student. 9 months later now the battery won't hold a charge - got BIOS error and followed all on screen instructions to reset, download updates, etc. but still won't hold charge.  Visited service center at BestBuy they say battery failed and should be under the one year warranty. But HP warranty page for my "still new" device incredibly says the warranty start date was October 21, 2021 (13 months PRIOR to purchase) and end date was November 24, 2022 - the day AFTER my purchase.  I cannot get through to any HP support phone number - keeps hanging up on me during the phone tree selection. Have zero way to get someone at HP to (1) look at the warranty date error and (2) solve the battery problem. This is only apparently viable option to try to get someone's attention. Help please?

[Alden4]

Hi @BRog3,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Please check this document and follow the steps to raise the warranty dispute:

https://support.hp.com/hk-en/document/ish_2534210-1364541-16

Also please refer to the below link to check the warranty status.

https://support.hp.com/in-en/check-warranty

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support