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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-23-2017 12:09 PM

HP Recommended
Product: pavillion 10-n123dx
Operating System: Microsoft Windows 10 (64-bit)

I purchased usb recovery media from HP and when i have the tablet/laptop boot from it the screen goes blue and freezes up.  Cant go any further with the recovery process.  I may need a replacement usb recovery media stick.

 

I tried requesting help and i keep getting sent here. 

2 REPLIES 2

‎04-23-2017 01:36 PM

HP Recommended

@isdageek

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.

 


 

I Work for HP

‎04-23-2017 02:23 PM

HP Recommended
Thank you!
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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