Purchased used Probook. System is password protected, no passwords no disks, Can I bypass to use

[lrs4341]

Purchased used HP Probook 4540s, Desktop opens, shows  Windows 7 Enterprise but has update sticker on back "Pro Windows 8",  has 3 users logins XXX-Admin, XXX-Lab Tech, XXX-User Admin, no passwords. No OS or recovery disks.  I Can access BIOS settings on startup by hitting ESC. Anyone have a solution to disable logins or reset so I can bypass then delete users.

[Paul_Tikkanen · Accepted solution]

Hi:

The only suggestion I can offer is to order a recovery disk set from HP, and reinstall W8 (since that is the OS HP shipped the PC with).

Or you can see if they have a set of W7 Pro recovery disks if you prefer.

If you live in the USA/Canada, call this number...  1-800-334-5144

Have the serial # of the PC handy to give to the customer services rep.

A set should cost around $10 delivered via 1st class mail.

[lrs4341]

I did call HP and they are graciously sending me the software restore I need on a flash drive at no charge. Thank you for the information. I appreciate your taking the time to reply.

[Paul_Tikkanen]

You're very welcome.

[lrs4341]

The recovery was a success!  Thank you for your assistance, Thank you HP!

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.