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HP Recommended
hp Probook 4540s
Microsoft Windows 8 (64-bit)

Purchased used HP Probook 4540s, Desktop opens, shows  Windows 7 Enterprise but has update sticker on back "Pro Windows 8",  has 3 users logins XXX-Admin, XXX-Lab Tech, XXX-User Admin, no passwords. No OS or recovery disks.  I Can access BIOS settings on startup by hitting ESC. Anyone have a solution to disable logins or reset so I can bypass then delete users.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

The only suggestion I can offer is to order a recovery disk set from HP, and reinstall W8 (since that is the OS HP shipped the PC with).

 

Or you can see if they have a set of W7 Pro recovery disks if you prefer.

 

If you live in the USA/Canada, call this number...  1-800-334-5144

 

Have the serial # of the PC handy to give to the customer services rep.

 

A set should cost around $10 delivered via 1st class mail.

 

 

 

View solution in original post

5 REPLIES 5
HP Recommended

Hi:

 

The only suggestion I can offer is to order a recovery disk set from HP, and reinstall W8 (since that is the OS HP shipped the PC with).

 

Or you can see if they have a set of W7 Pro recovery disks if you prefer.

 

If you live in the USA/Canada, call this number...  1-800-334-5144

 

Have the serial # of the PC handy to give to the customer services rep.

 

A set should cost around $10 delivered via 1st class mail.

 

 

 

HP Recommended

I did call HP and they are graciously sending me the software restore I need on a flash drive at no charge. Thank you for the information. I appreciate your taking the time to reply.

HP Recommended

You're very welcome.

HP Recommended

The recovery was a success!  Thank you for your assistance, Thank you HP!

HP Recommended

Anytime.

 

Glad to have been of assistance.

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