REFRESH/RECYCLE

[Danny_4v]

I have been trying to refesh my laptop(ENVY dv4) and have been unsuccessful. It keeps saying COULD NOT FIND THE RECOVERY ENVIRONMENT. INSERT YOUR WINDOWS INSTALLATION OR RECOVERY MEDIA, AND RESTART YOUR PC WITH THE MEDIA. I do not understand what this means. Can anyone help please?

[IT_WinSec · Accepted solution]

Hello,

Thank you for posting in the HP Support forum. Welcome onboard !

- If your computer came with Windows preinstalled by HP (a.k.a. OEM Windows)

- If you want to recover your computer to factory default condition 

- If you used the F11 option or started it from inside Windows

and you received this message, perhaps the recovery partitions are broken/not intacts/missing.

You will need to purchase and use HP recovery media to restore to factory default settings.

Option 1) You can contact HP support to see if they can offer you original recovery media for this computer (a.k.a. recovery DVDs or USB). Info >> http://support.hp.com/bg-en/document/bph07143

Here is how you can contact them :

>> http://support.hp.com/us-en/contact-hp

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Option 2) If there is no recovery media at HP, you can try to contact

http://www.best2serve.com/page/rcd_landing   OR   http://www.computersurgeons.com/

Once you get the recovery media, here are instructions how to perform the recovery:

>> https://www.youtube.com/watch?v=PC3sUc3lr3E

 Please, let me know if this works.