-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Archived Topics
- Notebooks Archive
- Re: 9470m password reset

Create an account on the HP Community to personalize your profile and ask a question

02-14-2017 08:41 PM - edited 02-14-2017 08:42 PM
Dear @Ran360
Thank you for posting in the HP Support forum. Welcome 🙂
I noticed you have posted initially in a few old thread from four years ago. Please, note that I moved you post into a new fresh your own dedicated thread/topic.
With regards to your issues:
Most business class notebooks (including yours Elitebook Folio and Probook) have better security. They do not procude error codes, halt codes, etc and fix cannot be provided in the forum.
You will have to contact HP Business Support for assistance on removing the password.
Here is how >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
>> http://www8.hp.com/us/en/contact-hp/business-support.html
HP Business support should be able to send you a customised SMC.bin file and instructions which you can use to reset the password. Typically the assistance for such issues is free of charge for business class notebooks.
Hope this helps. Provide your feedback and updates and let me know if you face any issues.
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
