• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-01-2017 06:56 PM - edited ‎05-01-2017 07:20 PM

HP Recommended
Product: envy m7-j120dx
Operating System: Microsoft Windows 10 (64-bit)

Whats next , I did the recovery and NOW i HAVE the exact same thing doing quick test now but what next ? this is where im at after doing my recovery disk, and after I had tried my restore discs failed to work along with the repair disc did not work. its gone from bad to worse now I stuck with no running computer Product ID  E8A11UAR#ABA , Envy TS 17Notebook Pc

 

HP Envy m7-j120dx

 

this is cut and pasted from the post I replied to looking for answers. Mine read the same Other than time stamp of [20:309:55.46]

 

17:56:01.30] ChkErrBB.CMD :  Detect some error during PININST_BBV.
[17:56:01.33] ChkErrBB.CMD :  Check c:\system.sav\logs\BurnBootWarn.log
[17:56:01.33] ChkErrBB.CMD :  or, check c:\system.sav\logs\BurnBootMerge.log
[17:56:01.33] ----------------------------------------
[17:56:01.33] Critical error condition was detected at BBV1...
[17:56:01.33]
[17:56:01.33] Refer the following file if exists.
[17:56:01.33]   - c:\system.sav\Logs\BurnBootWarn.log
[17:56:01.33]   - c:\system.sav\Logs\BurnBoot.log
[17:56:01.33]
[17:56:01.33] Switch to 2ndCap's WinPE and show [Recovery Manager]'s Incomplete dialog.
[17:56:01.33] because RM's dialog can't appear on [Start] screen on Win8 environment.
[17:56:01.33] customer may not notice RM already shows Error dialog.
[17:56:01.33]
[17:56:01.33] ----------------------------------------
there might be unexpected reboot during BBV Clean or Last...
The process will cause CTO panic because the image might not be normal...

 

what now?

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.