Password Rest

[Madeintokyo]

hey reo, im having trouble with my hp laptop too.
When i start it asks for admin password or power on password. I have neither because recieved this laptop as a gift.
Its running windows 7, the model is Dv7
And the number that shows up is (key: 67000651)

[Madeintokyo]

@REO51ST

[IT_WinSec]

Hi @Madeintokyo

Thank you for posting in the HP Support forum. Welcome !

Please, note that I moved your post(s) from another user's thread and created your own thread for the your own issue.

With regards to the BIOS pass-reset you should enter this code >> 78968297   in response to the provided numbers.

Entering this response code will allow you reset the BIOS password/security settings.

Hope this helps. Let me know if you experience issues.

[Madeintokyo]

So it gained me access past the enter admin or startup password but its still asking for a password at the user login screen? and i like I said i dont have the password since i recieved it as a gift.

[IT_WinSec]

User login screen ? Like Windows user account login screen >> http://www.howtogeek.com/142434/htg-explains-why-every-user-on-your-computer-should-have-their-own-u... ... when Windows starts ?

If this is the case, you have to ask the perform that gave you the PC as a gift to tell you the account password.

You can also follow this troubleshooting >> http://hp.dezide.com/ts/start.jsp?guide=cantsignintowindows.net&section=ccweb&SFS=tdoc

[Madeintokyo]

@IT_WinSec

[Madeintokyo]

Yea she doesn't remember it unfortunately 😞 and idk if i wanna have to order a recovery disk

[IT_WinSec]

If the computer originally came with Windows preinstalled, you may be able to start the recovery and reinstall Windows from the recovery partition stored on the HDD itself - for free.  If this option is not working or something is corrected you will need to purchase Windows license or HP Recovery media.

F11 option - follow the guide >> http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&section=ccweb&SFS=tdoc

More info:

>>> http://support.hp.com/us-en/document/c00006110

>>> https://www.youtube.com/watch?v=qTlHwkVuv5Q

Let me know if this works.

By the way, whenever you get a computer as gift, it is stronly recommended that you perform recovery/OS reinstallation so that you get a fresh clean copy of the operating system (e.g. Windows) and also for security reasons.... so this is the best solution.

[Madeintokyo]

so when i start it up and press f11 no recovery program is launched like in the tutorial instead a black and white screen headed "Windows Boot Manager" and it lets me select either windows 7 or tools:
Windows memory diagnostic. is there anyway to perform a hard reset or something?

[IT_WinSec]

1. Please, shutdown the computer using the power button

2. Power it on.

2.1 As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu which may look similar to this one

Do you see this menu?  Do you have F11 option called System Recovery.

If you first click Esc, then F11, what opens ?