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‎04-17-2024 06:26 AM

HP Recommended
Product: HP Notebook - 15-bw032wm
Operating System: Microsoft Windows 10 (64-bit)

I reset my old laptop for my son to use for school. The laptop finally completed it's reset and I just realized that I cannot find the recovery disks. It is now asking me to load the operating system which I cannot do. I found on Amazon a generic windows, operating system recovery disk. I have not received it yet and not even sure if it’s going to work.  My hope is if I can at least get the operating system loaded and something to come up on my screen then maybe I can go to the HP website on the computer and download the drivers later. I also thought about purchasing other HP discovery that I found people selling. They are not necessarily for my model, but I was just wondering if this idea could possibly work. Are there any suggestions in this situation? 

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1 REPLY 1

‎04-17-2024 07:00 AM

HP Recommended

You can make your own USB recovery drive with the HP cloud recovery tool. 

 

No need to buy anything but a 32 GB USB flash drive if you do not have one.

 

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive to create the recovery media with.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

You can download the software from the Microsoft Store.

 

HP Cloud Recovery Tool - Microsoft Store Apps

 

You will need to use another PC to create the recovery media with and you will need to enter your notebook's product number in the tool's search window in order to proceed.

 

Your PC's product number is 2DW04UA#ABA

 

 

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