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‎10-16-2022 03:03 PM - last edited on ‎10-17-2022 09:01 AM by Moderator

HP Recommended
Product: HP Notebook - 15-ac163nr
Operating System: Microsoft Windows 10 (64-bit)

The latest MS update caused an endless Keyboard layout/ blue screen loop. Backup process prompts don't recognize external storage device. Rep suggested factory reset, but I'm afraid of deleting my files. Laptop is 6 years old, so toast? Worth resurrecting?

 

Category:
1 REPLY 1

‎10-16-2022 06:43 PM - edited ‎10-16-2022 06:43 PM

HP Recommended

Hello @CJH2022 

Sorry to hear that you are having problems ... I would like to help you.

(1) Short roadmap

- To keep all your data please disconnect and remove your hard drive.

- Install new SSD hard drive, i.e. <SAMSUNG 870 EVO SATA SSD 500GB 2.5” Internal Solid State Hard Drive>.

- Install Windows operating system using HP Cloud Recovery or Microsoft Official Setup.

- Access your data with SATA-to-USB adapter.

 

Ask a friend/neighbor/acquaintance who is good in computers to help you.

 

(2) The HP Notebook 15-ac163nr Product Specifications says there is:

Hard drive
750 GB 5400 rpm SATA

 

(3) To disconnect and remove hard drive follow:

Maintenance and Service Guide

Page 42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

 

ub6424_0-1665966667503.png

Page 43 Component replacement procedures

 

ub6424_1-1665966763823.png

 

Kind regards

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