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Locked

‎06-27-2016 11:39 PM

HP Recommended
Product: N5P48UA#ABA
Operating System: Microsoft Windows 10 (64-bit)

I started my recovery disc creation and didn't have the correct dvds.  I stopped the process without initiating the burn step and shut off the app. Now I have the correct dvds and the system wont let me make any discs. No recovery discs were created but the system  says i did. How do I tell the system to continue with the original set?

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-28-2016 11:15 AM

HP Recommended

Hi @gmercer,

 

Thank you for your query.

 

I grasp that when you attempted to create your recovery media, you did not have the correct DVDs and you stopped the process. Now that you have the correct DVDs, you are no longer able to complete the process as it states you have already done one. Please contact HP Support and explain your situation. They will be able to assist you. Please contact HP support at Contact HP Support.

 

To express appreciation for my post please click the “Thumbs Up Icon”.  If my post resolves the issue you are experiencing, please click "Accept as Solution" to help others find what worked for you!

Sparkles1

View solution in original post

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1 REPLY 1

‎06-28-2016 11:15 AM

HP Recommended

Hi @gmercer,

 

Thank you for your query.

 

I grasp that when you attempted to create your recovery media, you did not have the correct DVDs and you stopped the process. Now that you have the correct DVDs, you are no longer able to complete the process as it states you have already done one. Please contact HP Support and explain your situation. They will be able to assist you. Please contact HP support at Contact HP Support.

 

To express appreciation for my post please click the “Thumbs Up Icon”.  If my post resolves the issue you are experiencing, please click "Accept as Solution" to help others find what worked for you!

Sparkles1

Was this reply helpful? Yes No
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