Recovery Part for 15-n096st

[mech-eng]

Hi, I thought I copied my recovery part on my external hard drive but I cannot find it. Do you have any idea what the name was or how I can find it? If I cannot find it, can HP service give it back to me or can I make a recovery part from working O.S?

Thank you.

[Rainbow23]

@mech-eng,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to find the recovery part on the external hard drive after copying it.

This issue could occur because you cannot directly copy the files. You may need to create a recovery drive on your hard drive and then use it.

Let's go through a few steps to resolve this issue.

And here's the step by step guide for you in the link: Creating and Using a Microsoft Recovery USB Drive (Windows 😎

Let me know how this works.
 

You have a good day ahead.
 

[mech-eng]

Sorry for late but it seems that now I have lost my recovery part. As I said before I cannot find it where it is on my external drives. I do not know what is the name of recovery part? Can hp make me have recovery part via internet?

Thank you.

[Rainbow23 · Accepted solution]

@mech-eng,

Thank you for your reply, I'll be more than glad to help you.

I understand that you are unable to create the recovery media for your computer operating system.

In this case, you may need to contact HP phone support for further assistance regarding purchase of the recovery media if available at the link: www.hp.com/contacthp

You have a good day ahead.