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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-14-2017 02:57 PM

HP Recommended
Product: g7-1150us
Operating System: Microsoft Windows 7 (64-bit)

 Updated to Windows 10 last year. On a recent update, laptop stuck with spinning wheel for several hours.

Had no choice to manually shutdown.

On startup needed to recover and reinstall windows.

Recovery failed several times.

Next step: tried to download Windows 7 from Microsoft, response; your laptop has preinstalled software, need to contact manufactuer.

So how can I reinstall the original OS?

2 REPLIES 2

‎03-14-2017 03:16 PM - edited ‎03-14-2017 03:19 PM

HP Recommended

 

If you didn't make your Windows 7  Recovery set before installing Win 10 you can order them from HP:

http://support.hp.com/us-en/mediaorder/HP-Pavilion-g7-1100-Notebook-PC-series/5082232/model/5128929/...

 

You can also install Window 10 without the original OS since it had been previously installed and activated. Use the free Media Creation Tool from MS:

https://www.microsoft.com/en-us/software-download/windows10

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‎03-14-2017 03:22 PM

HP Recommended

I would suggest checking the hard drive first. Either by tapping F2 at power on to open System Diagnostics. Or by tapping F10 at power on to enter BIOS and run Diagnostics.

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