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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-09-2017 05:36 AM

HP Recommended
Product: HP Stream 14
Operating System: Microsoft Windows 10 (64-bit)
I have been unable to reset my laptop to its original factory settings and I am wanting to sell it to someone
4 REPLIES 4

‎03-09-2017 08:40 AM

HP Recommended

@brit2oo9


I see you're running Win10. Did the PC come preinstalled with Win10? Or, did you upgrade it from a prior OS to Win10?

This is important as the recovery/reset method is different for the two situations.

We can proceed when you provide the answers.



I am a volunteer and I do not work for, nor represent, HP

‎03-09-2017 10:33 AM

HP Recommended

it was preinstalled with windows 10..

 

‎03-10-2017 09:11 AM

HP Recommended

@brit2oo9

 

OK, since it came preinstalled with Win10, then pressing F11 while rebooting SHOULD bring up the HP Recovery Manager.

 

IF you have tried that and it is not working, then your resource is to order HP Recovery Media using this link:  http://support.hp.com/us-en/document/bph07143

 

Once you have that, boot from it and you should then be able to do a factory reset.


Good Luck



I am a volunteer and I do not work for, nor represent, HP

‎03-10-2017 09:48 AM

HP Recommended

yeah it doesnt show when i hit F11 i think i might have accidentally deleted it

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