Recovery media I just bought doesn't work

[Toms94]

I had this Pavilion DM4 brought toi me for repair. The hard disk drive was dead...well nearly dead, it would start  up but you couldn't do anything and the errors said to back up data and replace the HDD. So anyway the client didn't make or have recovery disks. So I ordered a set.....but what I received today was a USB Flashdrive.

I was able to get the flashdrive to boot, but I get this error:

This Computer is not supported by the  system recovery media.

You will not be able to continue to recover this system with these media.

Error Code   0100-146A-1650- 1651

What do I do now? I was expecting the media to be DVDs.

Can I convert this USB drive to DVD disks? Or is there some way around the error? Right now it appears that I have wasted almost $50 purchasing this media.  Not too happy right now.

[Toms94]

The back of the flashdrive has this information:

Arvato Digital Services, LLC

657980-001

50019093438739918

[WAWood]

@Toms94

I wish we could help you on this, but it looks like you were sent the wrong Recovery Media and to fix that, you will have to contact HP Customer Support directly to see what they will do for you.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!  And, be sure to tell them then sent you the WRONG MEDIA.  For Win7,  you should have received 4 disks -- 3 DVDs and a CD.

If you have trouble finding a phone number, then try: 1 (800) 474-6836

Good Luck

[Toms94]

WAWood, just for your information.....

They no longer have the media in any other format and I'm up sh!t creek. Just between me and you, HP support stinks. If they don't have the correct media, then they just need to tell you instead of leading you on, taking your money, then tell you that I would need to try and find recovery disks on my own, by contacting local stores that might have them.

Thank you for your time and trying to help. I guess I'll just buy a copy of Win 7 and do a full install that way.

[WAWood]

@Toms94

If HP won't send you the disks you need, a couple of other sites you should check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/

Good Luck

[Toms94]

I just told the client I would purchase a copy of WIN 7 and do a clean install without all the bloatware. Then I'll go to HP and get all the latest drivers. No big deal, other than the client pays for Win7 again.

Thanks.