Reformat HP Notebook 15-ac638tu

[stef_ng]

Hello,

Can someone please assist me in answering my question on how to reformat my laptop. The product name/number is HP Notebook 15-ac638tu. There was no CD ROM that came in my box when I first purchased it. Do I need to order a CD ROM from HP (is there a charge or is it free?), or can I download the software from the HP website? Thanks for your assistance.

Regards,

Stef

[banhien]

Hi,

You have to order s Recovery set from HP. Please use the following instructions:

          http://support.hp.com/au-en/document/bph07143

You can also perform a clean install of Windows 10 using Windows 10 installation DVD. Please download from the following instructions:

    https://www.microsoft.com/en-au/software-download/windows10

Regards.

[stef_ng]

Hi Banhien, 

Thanks for your reply. Will I need a licence to key in order to reformat? I bought this laptop from a shop and Windows 10 has already been installed. There was no CD or DVD provided and no licence key. Will I be able to reformat it successfully without a licence key? Thanks again.

[CherylG · Accepted solution]

If you have a Recovery partition you can boot into recovery to format and reinstall. You can also use HP Recovery Manager to create Recovery Media. This is all dependent on the Recovery partition being intact.

Windows 10 Recovery:

http://support.hp.com/us-en/document/c04758961

Creating Recovery Media >> Windows 10

[stef_ng]

Thanks for reply Cheryl. If I boot into the recovery partition and reformat, I won't require a licence key or product key? Thanks again.

[CherylG]

It does Not require a license key. Neither does making your Recovery Media and using it to format and reinstall.