Refurbished laptop price

[Aqami]

So I ordered a laptop from Ebay and I mistaknely didn't look at the product number and got the wrong model (Spectre x360 w0xx model) . So I contacted the seller and asked for a replacement they said okay, so I mail them back and they sent me a new one (Spectre x360 ac0xx model) however, I was not informed that this laptop would be a refurbished laptop.

I know it's refurbished as the product number as a R before the # meaning it is refurbished. My question is am I elligible for some of my money back because orignally I had paid for a new one or not? and if so, how much is the price reduction on a refurbished laptop specifically the spectre x360 ac0xx series. Also the ac0xx that just arrived didn't come with a pen.

Please help me.

[The_Fossette]

Hi @Aqami

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you want to know whether you can get some money back as you have got a refurbished computer instead of brand new.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

I recommend you to contact the seller again and ask him to send a new computer. For any compensation or product return, I recommend you to contact the seller.

Hope that answers your question and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!