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‎05-18-2016 10:23 AM

HP Recommended
Product: Chromebook 14ak013dx

ed a pop up on my Chromebook model 14 ak013dx that my system might be infected with.an ad ware or spy ware virus

I received a pop up on my chromebook model 14 akO13dx that my system might be infected with an ad ware or spy ware virus. They gave me a tech support office phone number to call immediately but it looked suspicious. I cannot remove this error report or stop the vocal message about this. It continues each time I open the laptop. I cannot get out of this message.  Can you help me??

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-18-2016 10:27 AM

HP Recommended

Hello Susan,

 

Please run malwarebyte,

 

This would remove the virus 

 

 

http://download.cnet.com/Malwarebytes-Anti-Malware-Free/3000-8022_4-10804572.html

 

 

#hpexpertday

Regards;
Smiley
I am an HP employee
Please click the White Kudos star to say thanks for helping.
Please mark Accept As Solution if my help has solved your problem.

View solution in original post

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3 REPLIES 3

‎05-18-2016 10:25 AM

HP Recommended

#HPExpertDay

Suggest you to run a reset/Power Wash.

Wish you luck,
Karthik

--Say "Thanks" by clicking the Kudos (purple thumbs up icon in the lower right corner of a post)
--Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No

‎05-18-2016 10:27 AM

HP Recommended

Hello Susan,

 

Please run malwarebyte,

 

This would remove the virus 

 

 

http://download.cnet.com/Malwarebytes-Anti-Malware-Free/3000-8022_4-10804572.html

 

 

#hpexpertday

Regards;
Smiley
I am an HP employee
Please click the White Kudos star to say thanks for helping.
Please mark Accept As Solution if my help has solved your problem.
Was this reply helpful? Yes No

‎05-18-2016 12:09 PM

HP Recommended

Hi,

 

Here is a link to the powerwash instructions: http://support.hp.com/us-en/document/c03662007

 

-wes


I am an HP employee.
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