Restoration Incomplete (Envy x360 Convertible 15t-aq100 with Windows 10)

[NRMJPM]

Hello,

I have a major problem. I got my new computer (Envy x360 Convertible 15t-aq100) a few days ago. When I was setting up the computer on Friday my son (5yrs) decided to create the password L when I was answering my phone. I tried to restore the password but I need a password reset disk which I don’t have one. Since the computer is new I decided to restore the computer back to factory setting (big mistake) but now it says Restoration Incomplete. In another window a messages says: C:/windows/system32/cmd.exe “The system cannot find the drive specified”. I need help please; this is a brand new computer. What can I do to resolve this issue?   

[Jeet_singh]

Hi @NRMJPM,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

As I understand you are having issues with System restoration incomplete on your New HP Envy x360 Notebook. Don't worry we'll work together to find a solution for you,

Let's try these steps here:

Perform a Hard Reset

Run the extensive test on the Hard drive and Memory using F2:

Depending on the test results, If all the test passes, I would suggest you check if the recovery media is available online on www.hp.com/drivers by entering the exact model no. of your laptop. To find the exact model no. click here: http://hp.care/2bygf7l

Otherwise, you could also reach HP phone support to order the recovery media. Please fill out an online form on www.hp.com/contacthp to reach phone support.  

Eager to help.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with your and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards, 

[NRMJPM]

Hello Jeet singh,

Thank you for your prompt response. I contact HP Tech Support and I have to send the laptop for repair.

Thanks again

[Jeet_singh · Accepted solution]

 @NRMJPM,

You're welcome. Let me know how it goes and If you need any assistance in the future, please don't hesitate to reach out to us again. Take care!

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,