12-31-2013 08:06 AM
I'm getting ready to sell my Compaq CQ58 and I'm wanting to know how I can remove everything from my computer and have it set back to factory settings so when someone buys it they can set it up for themselves and they don't have all of my pictures and info. My laptop didn't come with a disk but has windows 8 installed. Step by step instructions are appreciated.
12-31-2013 08:20 AM
When requesting assistance, please provide the complete model name and/or product number of the HP computer in question. HP/Compaq makes thousands of models of computers. Without this information it may be difficult or impossible to assist you in resolving your issue.
The above requested information can be found on the bottom of your computer or inside the battery compartment. Please do not include your serial number. Please enter the model/product information into HP's Online Consumer Support page and post it here for our review.
Provided your computer came from the factory with Windows 8 installed, please see "Creating Recovery Discs or Saving a Recovery Image to a USB Flash Drive (Windows 8)" to create the HP Recovery Media and see "Performing an HP System Recovery (Windows 8)" for instructions on starting the HP Recovery process.
If you have any further questions, please don't hesitate to ask.
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