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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-08-2017 05:03 AM

HP Recommended
Product: Pavilion Notebook - 15-ab027tx
Operating System: Microsoft Windows 10 (64-bit)

I lost my recovery partition placed at harddisk , how can i get those recovery options? please help me......

2 REPLIES 2

‎05-08-2017 05:52 AM

HP Recommended
Hi,


Your laptop came with Windows 8.1. 64 bit

https://support.hp.com/in-en/document/c04700665

Your only option to get back recovery partition back is to order HP Recovery USB directly from HP technical support:
https://support.hp.com/us-en/document/bph07143

Why do you want recovery options back? Upgrading to Windows 10 would already have corrupted HP Recovery partition and rendered it useless.

You should've created HP Recovery USB using HP Recovery Manager just after initial setup of this notebook. Did you do this? If yes, you can use this USB to factory reset now.

https://support.hp.com/in-en/document/c03489643


Regards

Visruth

‎05-08-2017 05:52 AM

HP Recommended

If your laptop was updated to Windows 10 and activated you can download Windows 10 for free from Microsoft. To get back to Windows 8.1 (factory OS) you would have to have made the recovery media with the HP application while the laptop was running 8.1 or you are going to have to order a restoration disk from HP. 

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