-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Archived Topics
- Notebooks Archive
- SMC.bin for Elitebook folio 9470m

Create an account on the HP Community to personalize your profile and ask a question

03-25-2017 12:42 AM
Hello @dkkundu00
Welcome to the HP Support forum. Thank you for posting.
Most business class notebooks (including yours Elitebook and Probook) have better security. You will have to contact HP Business Support for assistance on removing the password. HP Business support should be able to send you the customised SMC.bin file and instructions which you can use to reset the password - the file cannot be generated and provided by the means of the forum.
Here is how to contact HP >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
>> http://www8.hp.com/us/en/contact-hp/business-support.html
Contacting HP Business support for such issues is usually free of chanrge. You will be connected to level 1 support agent who will collect the required information from you and will eventually escalate the case to tier 2 engineer. You will be contacted with final file and instructions after a few days typically.
Hope this helps. Provide your feedback and let me know if you face any issues
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
