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HP Recommended
ENVY 15 Q667 nr
Microsoft Windows 10 (64-bit)

While doing a scan on C drive to check for errors or problems. The scan starts OK but at 11% complete it stays there for hours and does not continue

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

DaveBaz1

 

Hello;

Allow me to welcome you to the HP forums!

I wish I had good news for you -- but I don't ...

 

That indicates at least one bad sector on your drive -- and quite possibly, a lot more.  When the disk controller encounters faulty sectors, instead of reading hundreds a second, it tried to read the same sector over and over, hundreds of times, until it finally times out.  You're saying it's doing that for hours indicates LOTS of failed sectors -- and that implies a failed, or rapidly failing, hard drive.

 

My suggestion is that you do the following ASAOP:

1) Remove the drive from your laptop

2) Purchase a USB-to-Hard-Drive adapter cable

3) Connect the drive to a working PC

4) If you can, copy off all the files and folders you want to save

 

Then, when done, see about replacing the drive.


Good Luck



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

1 REPLY 1
HP Recommended

DaveBaz1

 

Hello;

Allow me to welcome you to the HP forums!

I wish I had good news for you -- but I don't ...

 

That indicates at least one bad sector on your drive -- and quite possibly, a lot more.  When the disk controller encounters faulty sectors, instead of reading hundreds a second, it tried to read the same sector over and over, hundreds of times, until it finally times out.  You're saying it's doing that for hours indicates LOTS of failed sectors -- and that implies a failed, or rapidly failing, hard drive.

 

My suggestion is that you do the following ASAOP:

1) Remove the drive from your laptop

2) Purchase a USB-to-Hard-Drive adapter cable

3) Connect the drive to a working PC

4) If you can, copy off all the files and folders you want to save

 

Then, when done, see about replacing the drive.


Good Luck



I am a volunteer and I do not work for, nor represent, HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.