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Locked

‎10-23-2016 12:38 PM

HP Recommended
Product: HP Notebook

Had a new laptop today and set it up. I moved away from the screen for a while while I was loading something from USB and it's locked me out.  It's asking for password which I know but it won't accept it when I enter it, so now I can't use it at all! Any help please? 

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1 ACCEPTED SOLUTION

Accepted Solutions

‎10-24-2016 02:53 AM

HP Recommended

Solved my problem. Stupidest of things. The caps lock was on when I set password up but hadn't realised. 

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3 REPLIES 3

‎10-23-2016 12:41 PM

HP Recommended

@Mitzi080

 

Is it a power-on password or a Windows login password???

 

REO

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‎10-23-2016 12:56 PM

HP Recommended

I'm not sure. It just shows my user name and a log in field for password. It even gave me my password hint which I already knew as I was writing everything down to be safe.  

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‎10-24-2016 02:53 AM

HP Recommended

Solved my problem. Stupidest of things. The caps lock was on when I set password up but hadn't realised. 

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