-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Archived Topics
- Notebooks Archive
- Short DST fail

Create an account on the HP Community to personalize your profile and ask a question

05-06-2017 01:24 PM
my hp laptop started by taking too long to boot then after around 3 days it did not boot after i switched it on. instead it displayed the windows icon and never stopped loading. the next time i switched it on it started the automatic repair only to end up showing that the windows could not repair the problem automatically.After taking the pc to my mechanic, he showed me an error that short Dst had failed.The message on the screen showed that the SMART Check had passed.
i thought its the version of windows in my pc that was making my laptop take so long to load and end up dispaying a black screen but now my mechanic told me that it might be an issue with the hard disk.He advised me to allow him format the hard disk and try installing another version of windows.
Kindy advise on the steps i should take.
The failure id on the screen is 9U7TTK-0008KW-XD7V6J-60T003
05-06-2017 02:08 PM
Hi,
Sadly to say: Most of the time the 24 char failure id indicates the HDD is failing and need to be replaced. Is it still under warranry ? If Yes, please call HP for a replacement.
In the US:
http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
or HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.
http://welcome.hp.com/country/w1/en/contact_us.html
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
