Simplepass and other issues

[Gursimran07]

 My hp envy notebook....nearly 1 year old is facing many issues

1) first of all its simplepass is not coming as log in option when i switch on my notebook.i have already enrolled my finger.

actually it used to work before i reseted my windows after my window 10 black screen error took away all my files nearly 2 months before...after that every thing changed...i also updated the software but after update every time it starts from get started option

2) its cd drive rack is not coming out on pressing the button at once..i can feel the vibration but it does not come out

3)i bought it for gaming games like pes 16 wwe2k16... they used to run smooth but now they start to run very slow after 3 or 4 minutes of playing....

                                   I HOPE I WILL GET A SOLUTION...IM VERY TENSED RIGHT NOW  

[SDJL · Accepted solution]

Hi @Gursimran07,

Welcome to the HP Forums! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

I have read your post and wanted to help. I understand that you have issues with the fingerprint reader, CD drive, and gaming performance.

For the simple pass issue, please reinstall the fingerprint sensor driver and the SimplePass software:

Validity Fingerprint Sensor Driver

sp72143.exe

Version 4.5.289.0 Rev.A

HP SimplePass Identity Protection Software

sp71729.exe

Version 8.01.46 Rev.A

http://support.hp.com/gb-en/drivers/selfservice/HP-ENVY-15-k200-Notebook-PC-series/7527530/model/763...

For the CD tray does not come out issue, please review this document:

HP Notebook PCs - Opening a Stuck CD or DVD Drive Tray (Windows 10)

And follow the document below to troubleshoot the slow performance issue:

HP PCs - Computer Is Slow (Windows 10)

Let me know how it goes.

 If this post helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me Kudos. 

Regards,