Slow, Awful, Unreliable Computers

[Meg31]

I purchaced two touch screen Notebooks. Model 15-1222WM.

Both my computer as well as my husbannd's only work less than half the time. They are slow, unreliable, freeze constantly and at times both will take 10-15 minutes to get past the login screen. These are the worst laptops I have ever seen. Is there anything that can be done to make these laptop function properly?!

[IT_WinSec]

Hello @Meg31

Welcome to the HP Support forum. Thank you for posting.

You wrote your model is Model 15-1222WM but I am unable to find such model. The closest I could find is HP-15-f222wm

>> https://www.walmart.com/ip/HP-15-f222wm-ndash-15.6-Laptop-Touchscreen-Windows-10-Home-Intel-Pentium-...

and

>> http://support.hp.com/us-en/document/c05281396

Please, confirm if this your model.

[IT_WinSec]

If HP-15-f222wm is your correct PC model, please note that you cannot expect top notch extremely fast performance from a PC less than 300$. The specifications of the PC are good for low level class device suitable for simple office work, home web surfing, videos, pics, etc. Everything is good but the HDD is a bit slow (5400 RPM model) and if you want you may consider upgrading to SSD. SSDs are way faster, more repliable and lighter. More info on SSDs:

>> http://www.computerhope.com/issues/ch001396.htm

>> http://www.pcmag.com/article2/0,2817,2404258,00.asp

With regards to the concrete sitation, here is my advice on what can you do to improve the sitation.

1. Your computer comes with McAfee preinstalled. This is known to be slowing down some PCs.

Uninstall McAfee from Control Panel > Programs and features. Restart the PC

Download and run the McAfee MCPR tool to completely get rid of it and its leftovers > http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp

-- Leave Windows Defender only (MS built in AV) and Windows Firewall -- If you do not trust them or if you do not like them, we will fix it later

2. Ensure your Windows is fully updated. Go to Start > Settings > Update and Security  section and run Windows Update to ensure all the updates have been downloaded and applied

Note that Windows 10 could slow PCs during Windows Update and it updates itself automatically whenever it finds it appropriate. Your PC has an image that is not the very latest (a.k.a. it was not produces yesterday) and the PC will need to update itself. This is Windows/Microsoft "fault" design  > https://www.forbes.com/sites/gordonkelly/2015/07/17/windows-10-forced-automatic-updates/#70014238445...

3. Uninstall any unneeded 3rd party application which you believe you will not use

4. Download and run CCLeaner (from Piriform) with the extra options checked 
>> http://www.howtogeek.com/113382/how-to-use-ccleaner-like-a-pro-9-tips-tricks/

>> http://www.piriform.com/ccleaner/download/portable 

5. Optimize

- defragment your Hard Disk Drive > https://www.tenforums.com/tutorials/8933-optimize-defrag-drives-windows-10-a.html

- run Disk Clean Up - cleanmgr.exe > https://www.tenforums.com/tutorials/3012-disk-cleanup-open-use-windows-10-a.html

6. Run the free ESET Online Scanner >> http://download.eset.com/special/eos/esetonlinescanner_enu.exe

Scan your PC for threats and unwanted/unsafe applications - remove if anything found.

Extra articles

>> https://www.eightforums.com/tutorials/37511-optimize-performance-windows-8-a.html

>> http://www.windowscentral.com/how-reduce-windows-10-footprint

>> https://www.howtogeek.com/166698/how-to-optimize-and-tune-up-your-pc-without-paying-an-electronics-s...

HP also has created an official interactive troubleshooting article about such issues you experience. You may want to check it out > http://hp.dezide.com/ts/start.jsp?guide=SlowComputerPerformance.net&as=true&section=ccweb&sfs=tdoc

Some ideas there might be overkill (too much). Hope this helps.

Let me know how it goes.

[Meg31]

I do NOT expect a computer that costs $300 to be TOP notch. However, I expect it to run properly. I am not gaming, dowloading, etc. I am simply checking emails and browsing (as is my husband on the 2nd computer). I was told when I purchaced both that they would "work great" for what we were using them for; which is ainly browsing and email.

I am going to take it as over a $600 loss and switch back to Sony. I have recently read poor reviews about HP. The reviews state that the quality of HPs has declined significantly over the last couple years. I can vouch for that. My sister purchaced an HP for nearly 1k dollars and she is experiencing so many issues with it that she has decided to give it away and buy another brand.

Yes that is the correct model.

I tried all of your suggestions. Unfortunetly, nothing has helped. Though I do appreciate that you took the time to assist me. Thank you for trying to help.

[IT_WinSec]

Hi @Meg31

Thank you for getting back. I am sorry if nothing helped from my suggestions. You may also try to contact HP Support directly to report your issues, to get additional advice > http://support.hp.com/us-en/contact-hp

If you did try everything including the HP article posted above and you will experiences issues, I will ask HP internally to review your issues and get back to you in some case.

[mdklassen]

> I purchased two touch screen Notebooks. Model 15-222WM.

Here are the specifications:

Processor Type: Intel Pentium Quad-Core Processor
Hard Drive Capacity:  500 GB
Display Technology:  LED Backlight, HD Touchscreen Display
Type: Touchscreen, PC Laptops, SuperMulti DVD Burner
Resolution: 720p

RAM: 4GB
Processor Speed: 2.16 GHz, with a Max Turbo Speed of 2.66 GHz
Connector Type: 1 x DC-in, 1 x Ethernet, 1 x HDMI, 1 x Headphone/Microphone, 1 x USB 2.0, 2 x USB 3.0
Operating System: Windows 10
Battery Life: 5 hours

I see that WALMART sells them for $293 US (plus taxes).

Having the "touch-screen" has increased the price from a "base" model.

Those are good elements -- similar to my desktop (4 CPUs, 3.2 Ghz, 4 GB RAM, SSD) that I am happy with.

As others have said:

* uninstall Macafee, to "revert" to the built-in Windows Defender anti-virus;

* run Windows Update to apply all the latest security-updates;

* don't try to use the computer for "useful" stuff until Windows Update has completed;

* consider upgrading to a SSD (Solid State Disk) device.

What's the speed of your Internet connection?

If "too slow", namely less than 5 Mbits/second, Windows Update (and your web-browsing) can be affected.

[mdklassen]

> I am going to take it as over a $300 loss (per computer).

I would list it on eBay.

With a touch-screen display, I think that you could get over $200 US for each computer.

This reduces your "loss".

[Omar-E]

@Meg31

Thank you for posting your concerns on the HP Support Forums. I have brought your matters to the attention of an appropriate team within HP. They may request for some additional information from you in order to look up your case or product serial number. Please look for a private message from an identified HP contact. Please keep in mind not to post any personal information publicly (serial numbers, phone numbers, and etc.). If you have any additional questions please send me a private message. Thank you for visiting the HP Support Forum.

[Meg31]

Thank you!